Maven's Client Success Stories

A company we worked with, despite having a well-established flight department, went 11 months without filling an open line pilot position and struggled to understand what they were doing wrong. After a careful evaluation, we discovered a reputational issue stemming from years of dysfunction within their aviation department. The core issue was toxic leadership that had been tolerated for years and had caused repetitive turnover and decimated the team's morale. We suggested some radical changes including leadership changes, and within 8 months, the flight department was thriving again.

Another company failed to scrutinize their maintenance spend, and never considered comparing MROs. By shifting their business to a competitor, we helped them save over $156,000 the first year and improved their dispatch reliability.

A well-established flight department we worked with had a loose pilot recruitment process and focused on the wrong metrics when making hiring choices. The organization started to experience numerous safety, compliance, and customer service issues. Pilots inadvertently shutting down perfectly good engines in cruise flight, wing strikes while taxiing on busy ramps, poor customer etiquette, procedural deviations, and unstable approaches. Along with addressing a myriad of SOP and Safety issues, we revised their processes, trained their recruiters, and set standards which enabled them to bring on a higher quality talent, reducing their operational risk.

We worked with a company with three jet aircraft on certificate which had experienced over 200% turnover in their flight department and came to us for help. They had fallen behind in pay/benefits thinking they were being good stewards with their payroll spend. We helped them develop a far superior total rewards package for their flight crews, putting them in the top 80% of industry averages. While they increased their payroll spend, they were able to reduce their overall annual budget by eliminating their turnover costs, and dramatically improve their reputation in the pilot community.